Frequently Asked Questions
Everything you need to know about our charging technology and order process.
What is PowerIQ technology and how does it work?
PowerIQ is Anker's proprietary technology that intelligently identifies your connected device to deliver its fastest possible charge. It ensures universal compatibility and optimizes the power output for smartphones, tablets, and laptops.
How long does shipping take and what are the costs?
We offer free standard shipping on orders over $28. Typically, orders are processed within 1-2 business days, and delivery takes between 3-7 business days depending on your location.
What is your return policy for Anker products?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the undamaged product and packaging within 30 days of purchase to receive a full refund.
Does my product come with a warranty?
Yes, most Anker products come with an 18-month worry-free warranty. This covers any quality-related issues with a replacement or full refund including the cost of return shipping.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support secure digital payments via PayPal, Apple Pay, and Google Pay.
How can I verify if my Anker product is authentic?
Every authentic Anker product comes with a unique 16-digit security code on the packaging. You can verify this code on our official website to ensure you have received a genuine product.